1. Terms of use
These terms of use ("Terms") apply to any person or organization that enrols onto or uses any educational programme ("Course") provided through the Dubai College of Tourism's (“DCT” or “us”) Dubai Tour Guide Training Platform (“DTGTP”) which are delivered through websites and software which are owned and/or operated by DCT. A person that enrols on a Course is referred to in these Terms as a "Student" or "you". Your employer is referred to in these Terms as the "Employer".
Please read these Terms carefully. These Terms form a contract between you and DCT. By enrolling in a Course or by accessing the DTGTP, you confirm that you accept these Terms and that you agree to comply with them whether or not you are a registered user. If you do not understand or do not wish to be bound by these Terms, you should not use the DTGTP. DCT reserves the right to modify these Terms at any time without advance notice. Any changes to these Terms will be effective immediately upon posting on this page, with an updated effective date. We therefore advise that you review these Terms from time to time. By accessing continuing to access the Site after any changes have been made, you express you are confirming your agreement on a prospective basis to the modified Terms and all of the changes.
2. Privacy Notice
Our Privacy Notice sets out the basis on which we process any personal data we collect from you, or that you provide to us. By using the DTGTP, you consent to the processing of your personal data in accordance with our Privacy Notice .
3. Enrolling on a Course
To enrol on a Course, you will need to:
- Login on the DTGTP through www.tourguidetraining.ae
- Create an account. You are not permitted to share your login details with anyone else.
- Select the course
- Upload the required documents
- Receive approval and confirmation
- Pay online
- Complete course requirements
You warrant that all information provided by you on enrolment is accurate. If you provide inaccurate information to us on enrolment, any certificate of accreditation awarded to you at the end of the Course will be deemed invalid.
4. Course duration and structure
All parts of a Course must be completed in order to pass the Course.
You will have 90 days from the time of the first payment to complete the course ("Course Term"). Alternatively, you will have to start the process from the beginning.
Upon passing all the assessments, you will be awarded:
- A certificate of accreditation for the relevant Course that you can download from the DTGTP.
- Tour guide license (when applicable), valid for two years.
5. Assessments
Each stage of the course contains a number of assessments to test your knowledge and skills as you proceed through each learning outcome.
Dubai Tour Guide Programme (DTGP) and Dubai Tour Guide Update (DTGU):
- a. Dubai Way assessment:
You will be given three attempts for completing the Dubai Way Assessment. If the Assessment is not passed at the third attempt or (if sooner) by the end of the Course Term, your access to the course will come to an end.
You may re-sit the Course by enrolling again to the Course. You will be charged for the cost of the Course each time you enroll.
- Knowledge assessment:
You will be given one attempt for completing the Written Assessment and passing competency-based interview.
If the above Assessment is not passed at the first attempt or (if sooner) by the end of the Course Term, your access to the course will come to an end.
You may re-take the assessment. You will be charged for the cost each time you apply for assessment re-take.
- c. Skills assessment:
Online assessment: You will be given three attempts for completing the Online Assessment. If the Assessment is not passed at the third attempt or (if sooner) by the end of the Course Term, your access to the course will come to an end.
You may re-sit the Course by enrolling again to the Course. You will be charged for the cost of the Course each time you enroll.
Practical assessment: You will be given one attempt for completing the Practical Assessment.
If the Practical Assessment is not passed at the first attempt or (if sooner) by the end of the Course Term, your access to the course will come to an end.
You may re-take the assessment. You will be charged for the cost each time you apply for assessment re-take.
You are strictly prohibited from the following:
- asking someone else to complete any Assessment for you;
- receiving assistance from anyone by any means during any Assessment; browsing the internet for answers during any Assessment; and/or
- referring to any other materials or information (whether offline or online) during any Assessment.
If you attempt to access any search engine or any website other than the DTGTP during any Assessment, you will be given at least one warning, and if you continue to do so thereafter you will automatically fail the Assessment.
We may also require you to use a webcam to record yourself sitting your Assessment. This is to ensure that Students sit their Assessment without assistance so that we can ensure fairness among all Students.
- During all Assessments ("Assessments"), you are prohibited from copying, printing, photographing or creating a screenshot of the questions asked. If you attempt to copy, print, photograph or create a screenshot of any part of any Assessment, you will automatically fail the Assessment.
- Students will not be given access to their Assessments after completion.
6. Accessing the DTGTP
We do not guarantee that the DTGTP, or any content on it, will always be available or be uninterrupted. Access to the DTGTP is permitted on a temporary basis. While we make reasonable efforts to ensure that the DTGTP is accessible at any time of day, we may suspend, withdraw, discontinue or change all or any part of the DTGTP without notice. We will not be liable to you if for any reason the DTGTP is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to the DTGTP, for example, by ensuring that you have a good internet connection.
7. Intellectual Property Rights
(a) Ownership of Intellectual Property Rights
In this section:
"Intellectual Property Rights" means: (i) copyright, patents, database rights and rights in trademarks, designs, know-how and confidential information (whether registered or unregistered); (ii) applications for registration, and the right to apply for registration, for any of these rights; (iii) all other intellectual property rights and equivalent or similar forms of protection existing anywhere in the world; and (iv) any licenses, permissions or rights to use obtained by a third party owner of intellectual property to use the Content and/or Platforms;
"Platforms" means the websites and software used to deliver the Content on the DTGTP; and
"Content" means all forms of content published or made available on the DTGTP, including without limitation all HTML, text, graphics, logos, button icons and images, audio clips, video clips, digital downloads, data compilations (as well as the organization and layout of such content)
DCT own (and where applicable are the licensees of) all Intellectual Property Rights in the DTGTP, which are protected by United Arab Emirates and international copyright laws and treaties. All such rights are reserved.
DCT owns (and where applicable is the licensee of) all Intellectual Property Rights in the Content, which are protected by United Arab Emirates and international copyright laws and treaties. All such rights are reserved.
(b) Permitted use of the Content
The Content may be used for your own personal, non-commercial use only.
Except where we expressly provide otherwise, you are not permitted to copy, download, print, photograph, screenshot, or otherwise reproduce in any other way any Content on the DTGTP.
We may provide downloadable workbooks, flashcards or other study aids from time to time, which we may expressly permit you to print. If we permit you to print these materials, only one copy may be printed and retained for your own personal, non-commercial use solely for the purpose of completing the relevant Course. You are not permitted to photocopy or share your printouts with anyone else.
If you print, copy, screenshot or download any Content in breach of these Terms, your right to use the DTGTP and our Content (including as permitted in these Terms) will cease immediately and you must, at our option, return or destroy any copies of the Content in whatever form you have made.
If you attempt to print, photograph or screenshot any part of any Assessment, you will automatically fail the Assessment.
Nothing displayed on the DTGTP should be construed as granting any right of use in relation to any logo, trade name, masthead or trademark displayed on them without the express written consent of the relevant Intellectual Property Rights owner.
You acknowledge that you have no right, title or interest in or to the Content or the DTGTP.
You agree to indemnify us, and our respective affiliates on demand from and against any claim, suit, action, demand, damages, loss, cost, expense (including litigation costs and attorneys' fees) and liability arising from any breach by you of this section 7
8. Disclaimer
The DTGTP is provided on an "as is" and “as available” basis.
To the full extent permitted by applicable law, DCT disclaims and exclude all warranties, express or implied, including but not limited to any implied warranties or representations relating to quality, accuracy, merchantability and/or fitness for a particular purpose that may apply to the DTGTP.
To the full extent permitted by applicable law, DCT will not be liable for any loss or damages of any kind including but not limited to direct, indirect, incidental punitive and consequential damages, whether in contract (including negligence) or otherwise, even if foreseeable, arising under or in connection with:
- your (or a third party's) use of, or inability to use, the DTGTP; or
- your (or a third party's) use of or reliance on any Content.
You agree not to use the DTGTP for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the DTGTP or to your downloading of any Content, or on any website linked to them.
We assume no responsibility for the content of third party websites linked on the DTGTP. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
9. Indemnification
You agree to indemnify and hold harmless DCT, its employees, contractors, agents, or any other representatives from and against any injuries, claims, demands, losses, or damages caused or alleged to be caused, whether directly or indirectly, arising from or relating to: (i) your use of and access to our DTGTP; (ii) content you submit, post, transmit or otherwise make available via DTGTP; (iii) your violation of these Terms. This indemnification obligation will survive the termination of these Terms.
10. Processing Payments
By submitting payments through the DTGTP, you authorise us to process your payments according to your instructions. If you choose the direct payment gateway on the DTGTP to make any payments, then your credit card data is stored only as long as is necessary to complete or process your payment transaction. We will not be liable if we do not proceed with a transaction, disbursement, or adjustment that would exceed any limit established by us or our affiliates for a security reason. We will not bear the risk of credit card fraud (i.e., fraudulent purchase arising from the theft and unauthorized use of a third party's credit card information) occurring in connection with your transactions. In such event, we strongly encourage to contact your bank.
11. Changes to these Terms
We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes made, as they are binding on you.
Where we consider that any changes to these Terms are material, we will (where reasonably practicable or required by law) notify you within the DTGTP, via direct communication to you or by other means, prior to such changes becoming effective.
By continuing to use the DTGTP after we make any changes to these Terms, you are agreeing to be bound by the revised Terms.
12. Changes to the DTGTP
We may update the DTGTP and/or the Content from time to time without notice to you. We are, however, under no obligation to update the DTGTP or any Content.
We do not guarantee that the DTGTP, or any Content, will be free from errors or omissions.
13. No reliance on information
The Content on the DTGTP is provided for educational purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the Content.
Your employer may direct you to conduct your job role in a way which differs from the methods described in the Course. Nothing in the Course permits you to conduct yourself in a way that breaches your employment obligations or the directions of your employer.
Although we make reasonable efforts to update the information on the DTGTP, we make no representations, warranties or guarantees, whether express or implied, that the Content is accurate, complete or up-to-date.
14. Viruses
We do not guarantee that the DTGTP will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the DTGTP. You should use your own virus protection software.
You must not misuse the DTGTP by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the DTGTP, the server on which the DTGTP is hosted or any server, computer or database connected to the DTGTP. You must not attack the DTGTP via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the laws of the United Arab Emirates, and this may also amount to a criminal offence in your own jurisdiction (if you live outside the United Arab Emirates). We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the DTGTP will cease immediately.
15. Linking to the DTGTP
You must not link to or frame the DTGTP homepage or any related resource or content.
16. Third Party links and resources in our site
Where the DTGTP contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, or the content within them, and as such, these links are provided for your information only. DCT cannot guarantee, represent or warrant that the content contained in such third party websites is accurate, legal and/or inoffensive, and assumes no responsibility or liability, whether express or implied, for such third party contents. DCT does not endorse the content of any third party website, nor do we warrant that they will not contain viruses or otherwise impact your computer.
By using DTGTP to search for or link to another website, you agree and understand that you may not make any claim against DCT for any damages or losses, whatsoever, resulting from your use of DTGTP to obtain search results or to link to another website.
17. Applicable Law
DTGTP is created and controlled by DCT in Dubai, United Arab Emirates. As such, the laws of Dubai, and where applicable the federal laws of the United Arab Emirates, will govern these Terms without giving effect to any principles of conflicts of laws.
18. Contact Us
To contact us, please email trainingsolutions@dubaitourism.ae
Privacy
Notice
Your privacy is important to us. This privacy statement
explains the personal data we process, how we process it, and for what reasons.
Introduction
We
are committed to protecting and respecting your privacy. This Privacy Notice
(this “Privacy Notice”) governs the processing of your Personal Data by the
Dubai College of Tourism ("DCT"), which forms part of the Department
of Economy and Tourism and its affiliates (collectively referred to as “DET”).
It explains how we process your Personal Data and applies to the Personal Data
that you provide us directly, or which we may obtain from other sources. Please
read the following carefully to understand how we process your Personal Data.
References
to "our", "us" or "we" within this Privacy Notice
are to DET.
Who we are
DET is an entity established pursuant to Law No. 20 of
2021 having its principal office at P.O. Box 594, Dubai, United Arab Emirates.
DET is the principal authority for the economic development of Dubai to be the
global centre for business, investment and tourism. DET is also responsible for
the licensing of all commercial activity in Dubai. You can find out more about
DET at: https://www.dubaidet.gov.ae/en/about-det.
Data Controller
DET acts as the Data Controller of your Personal Data.
If you follow a link to a service provided by another government department,
agency or other third parties, that organisation will:
·
be the Data Controller
·
be responsible for
processing any data you share with them
·
publish and manage their
own privacy notice with details of how to contact them
Definitions
Processing: This means anything that is done
to or with Personal Data (including simply collecting, storing or deleting the
Personal Data).
Personal Data: Any information which you
provide to us which directly or indirectly personally identifies you, such as
your name, email address, or other data which can be reasonably linked to you,
such as information we associate with any accounts you may hold with DET.
Sensitive Personal Data: Information about
your race, ethnic origin, political opinions, religious beliefs, health and
genetics, biometrics (where used for identification purposes), and criminal
convictions.
Data Controller: A Data Controller is a
person, company, or other body that determines the purpose and means of the
processing of Personal Data.
Widget: A mini programme on a web page that
delivers information, such as news items or weather reports, while the rest of
the web page remains as is. Widgets include search boxes, weather guides,
pop-up windows and drop-down lists or a link to a different webpage.
What we collect from you
We process different categories of Personal Data to
enable us to provide services to you, and as further described below.
·
Contact details such as
your address, email address or telephone number.
·
Identification data such as
your name, date of birth, age, gender, nationality, country or emirate of
residence, your national ID or Emirates ID, biodata, interests or occupation.
·
Web data such as cookies,
IP address, social media profile and website visitor interaction data.
·
Sensitive Personal Data
such as your photograph on your Emirates ID or Passport copy or health and
medical data including dietary preferences and restrictions.
(i)
For which purposes we use
your Personal Data and the legal basis to do so
|
Purpose for Processing
|
Category of Personal Data
|
Legal Basis
|
|
To allow you
to access government services and make transactions
|
Contact details,
identification data, Sensitive Personal Data
|
·
To perform a task in the public interest
·
In the exercise of our functions as a government department
|
|
To include
your event/activity in the Dubai Calendar
|
Contact details, identification data
|
·
To perform a task in the public interest
·
In the exercise of our functions as a government
department
|
|
To process
your registration to initiatives such as Dubai Fitness Challenge, Dubai Ride,
Dubai Run, Dubai Can, Dubai Eats, Gastronomy and MyDubai Communities etc.
|
Contact details, identification data
|
·
To perform a task in the public interest
·
In the exercise of our functions as a government
department
|
|
To respond to
your enquiry about studying in Dubai
|
Contact details, identification data
|
·
To perform a task in the public interest
·
In the exercise of our functions as a government
department
|
|
To respond to
your enquiry about starting a business in Dubai
|
Contact details, identification data
|
·
To perform a task in the public interest
·
In the exercise of our functions as a government
department
|
|
To enable
account creation and subsequent logins on our websites
|
Contact details, identification data, web data
|
·
To perform a task in the public interest
·
In the exercise of our functions as a government
department
|
|
To register
your subscription to receive updates about events, contests, etc. via
multiple channels such as email, phone and WhatsApp (referred to as
“Marketing”). Please see “Marketing” section below for more information.
|
Contact details, identification data
|
Consent
|
|
To verify
your identity when you are the winner of a contest or promotion
|
Contact details, identification data, web data, Sensitive
Personal Data
|
Consent
|
|
To conduct
our Customer Happiness Survey or any other survey
|
Contact details, identification data
|
·
To perform a task in the public interest
·
In the exercise of our functions as a government
department
|
|
To reach out
to you to inform you about an event, festival, promotion or competition
|
Contact details, identification data
|
Consent
|
|
To connect
with you as a business owner on the ‘BUILD BUSINESS IN DUBAI’ chatbot
|
Contact details, identification data, web data
|
Consent
|
|
To process
your interaction with us for enquiries, feedback or complaints via the DET
Customer Happiness WhatsApp channel
|
Contact details, identification data
|
·
To perform a task in the public interest
·
In the exercise of our functions as a government
department
|
|
To process
your engagement on our social media platforms and to process your Personal
Data that we receive from third parties
|
Web data, contact details, identification data
|
Consent
|
|
To enable you
to reach out to us via the “Contact Us” forms on our websites for the
following activities:
- Dubai
Can initiative
- Dubai
Fitness Challenge, Dubai Ride & Dubai Run
- Investors
who are interested to set up their business in Dubai
- Al
Safeer Ambassador programme
- Support
for business events
- Support
for leisure events
- Start-ups
to apply for investors
- Trade
related enquiries
- Registrations
to e-ticketing portal
- Sponsorship
enquiries for business events
- Sponsorship
enquiries for leisure events
|
Contact details, identification data, Sensitive Personal
Data
|
·
To perform a task in the public interest
·
In the exercise of our functions as a government
department
|
|
To effectively manage our websites by:
- monitoring
the use of our websites;
- identifying
security threats;
- monitoring
and improving the performance of our websites for example, improving
page load time and data usage.
|
Web data
|
Consent
|
|
To enable us
to book hotels or organise trips for you. We may include your Sensitive
Personal Data such as dietary preferences and restrictions
|
Personal Data, Sensitive Personal Data
|
Consent
|
(ii)
Direct Marketing
Marketing
Where you have provided your consent, we (or permitted third parties) may
contact you for direct marketing purposes via post, telephone, email, SMS/MMS,
or social media channels such as Facebook, Instagram, X or WhatsApp. This
marketing may relate to informing you about upcoming events, competitions,
schemes, initiatives and promotions or other opportunities that are similar to
those that you have already used or enquired about.
How to unsubscribe from receiving marketing
communication?
If you no longer wish to receive marketing communication from us you may
unsubscribe by following the unsubscribe link in our email communications or by
requesting us to delete your Personal Data by sending an email to: privacy@dubaidet.ae.
Social media features and Widgets
Our websites include links to the social media channels of DET such as
Facebook, X, Instagram or YouTube and access to Widgets that run on our
website. These links may collect your Personal Data such as your IP address, by
placing a cookie. Your interactions with social media channels and Widgets are
governed by the privacy notices of these social media platforms and providers
of such Widgets. Our websites may also provide you the possibility of chatting
by WhatsApp. Below are the links to their privacy notices:
·
Facebook - https://www.facebook.com/privacy/policy/
·
X - https://x.com/en/privacy
·
YouTube - https://policies.google.com/privacy
·
Instagram - https://privacycenter.instagram.com/policy/
·
WhatsApp - https://www.whatsapp.com/legal/privacy-policy
·
Sprinklr - https://www.sprinklr.com/privacy/
(iii)
Google Analytics and
Google Ads
Google Analytics processes information about:
·
the pages you visit
on Dubai DET websites;
·
how long you spend on Dubai DET websites;
·
how you got to the site;
·
what you click on while
you’re visiting the site.
We also use related Google tools (such as Google Ads and
the Data Manager API) to measure the effectiveness of our campaigns and deliver
more relevant content to users who have interacted with DET’s digital
platforms. For more details on how these systems are connected and operate,
please refer to our Cookie Notice available in the website footer.
(iv)
Brightcove
Brightcove processes the following information about you:
·
your IP address;
·
the videos you view
on Dubai DET websites;
·
your engagement with the
videos on Dubai DET websites;
·
the duration of viewing of
each video on the site.
We will not combine analytics information with other data
sets in a way that would directly identify who you are.
(v)
When do we collect
your Personal Data from third parties?
We may also collect your Personal Data from third parties
including:
·
Social media accounts (such
as Facebook, Google and X) that you have used to log in to our website;
·
Organisers or co-organisers
of events, schemes or initiatives as well as service providers assisting us in
organising such events, schemes or initiatives;
·
Our contractors and
business partners that:
o we work with to organise events, competitions, promotions and
festivals;
o provide us marketing services and conduct online and offline
campaigns.
How long do we keep your Personal Data?
We will retain your Personal Data for the period
necessary to fulfil the purposes outlined in this Privacy Notice. When
assessing these periods, we carefully examine our need to collect Personal Data
at all times and if we establish a relevant need, we only retain it for the
shortest possible period to serve the purpose of collection unless a longer
retention period is required by contractual obligation or law.
Who do we share your Personal Data with?
The Personal Data we collect may be shared with other
government departments, agencies and public bodies. Where necessary to fulfil
the purposes described in this Privacy Notice, we shall disclose your Personal
Data to certain third-parties, vendors and service providers (such as our
hosting partner) as described below. Whenever we share your Personal
Data, we will always make sure this takes place in compliance with applicable
privacy laws and in accordance with this Privacy Notice.
(i)
With selected third parties
When we process your Personal Data, we might also share
your Personal Data with selected third parties. These third parties will also
be subject to data protection laws and will only process your Personal Data in
compliance with our Privacy Notice and under appropriate confidentiality and
security measures.
Examples of third parties we share your Personal Data
with are:
·
Airlines;
·
Hotels;
·
Banks & financial
institutions;
·
Government departments
& law enforcement agencies;
·
Free Trade Zones;
·
Tourist attractions;
·
Tour operators and event
organisers;
·
Organisations running
competitions on our behalf, for example newspapers and websites;
·
Organisations sending you
information about offers, upcoming events or attractions;
·
Organisations and service
providers that DET collaborates with in order to arrange and deliver
programmes, competitions, and other initiatives.
(ii)
With other governmental
bodies
We might disclose Personal Data when required by any
applicable law, or to protect or defend the rights or property of DET, our
websites, or their users with other governmental bodies. We will only fulfil
requests to share Personal Data where we are permitted to do so in accordance
with applicable law or regulation.
Examples of these other governmental bodies are national security agencies,
Dubai Police, Dubai Courts or other governmental departments from Dubai.
We will not sell or rent your Personal Data to third parties.
Profiling
Where we have your consent to do so, we will use your
Personal Data to evaluate certain personal aspects about you, such as to
analyse or predict aspects concerning your personal preferences and interests.
We undertake profiling to only help tailor our marketing to you.
Where we store/transfer your Personal Data
All Personal Data that we collect from you is stored in
the UAE, US and Germany. Where Personal Data is transferred outside the
country in which you are located we ensure such transfers are subject to
appropriate safeguards in accordance with applicable data protection laws.
Security of Personal Data
We will take all reasonable steps to protect the Personal
Data that we hold from misuse, loss, or unauthorised access, including by means
of firewalls, password access and secure servers. In particular, we review our
information collection, storage and processing practices, including physical
security measures, to guard against unauthorised access to our systems, and
restrict access to Personal Data to our employees, contractors and agents who
need to know that information in order to process it for us, and who are
subject to strict contractual confidentiality obligations and may be
disciplined or terminated if they fail to meet these obligations.
Where we share your Personal Data within DET or with
third parties we ensure it will be handled in compliance with relevant data
protection laws such as the UAE Personal Data Protection Law (PDPL) and in
accordance with this Privacy Notice. Where we do this, we will use appropriate
safeguards to protect any Personal Data.
Unfortunately, there is always a risk involved in sending
information through any channel over the internet. If you suspect any misuse,
loss, or unauthorised access to your Personal Data, please let us know
immediately.
Google ReCAPTCHA
For some services we may use the ReCAPTCHA service
provided by Google Inc. (Google) to protect your submissions via internet
submission forms on our websites. Your use of ReCAPTCHA is subject to the Google Privacy Policy and Terms of
Service.
Links to other websites
This Privacy Notice only applies to Dubai DET websites,
and does not cover other government services and transactions that we link to.
(i)
Following a link to another
website
If you go to another website from Dubai DET websites,
read the privacy notice on that website to find out what it does with your
Personal Data.
(ii)
Following a link to Dubai DET websites from
another website
If you come to our website from another website, we may
receive Personal Data from the other website. You should read the privacy
notice of the website you came from to find out more about this.
Your rights
Under certain circumstances, you have a number of rights
with regard to your Personal Data that we must comply with. The rights you have
are:
|
Data
Privacy Rights
|
What does
it mean?
|
|
Right to
be informed
|
You have the
right to be informed about the collection and use of your Personal Data by us
or, on our behalf, by a third party.
|
|
Right to
access
|
You have the
right to obtain from us confirmation as to whether or not your Personal Data
is being processed and, if so, the right to access that Personal Data. This
right does not apply where it would adversely affect the rights and freedoms
of another person.
|
|
Right to
rectification
|
You have the
right to request that we correct any inaccurate Personal Data and we must
comply in a timely manner. Considering the purposes of the processing, you
shall have the right to have incomplete Personal Data completed.
|
|
Right to
erasure
|
You have the
right to request the erasure of your Personal Data, in our possession, in a
timely manner.
|
|
Right to
restrict processing
|
You have the
right to request the restriction of use of your Personal Data, where the data
is not being used for the purpose it was collected for.
|
|
Right to
object to processing
|
You have the
right to object at any time to our use of your Personal Data where:
(i)
the processing is carried
out for direct marketing purposes including profiling relating to direct
marketing;
(ii)
the processing is carried
out for statistical surveys purposes;
|
|
Right to
not be subject to automated decision making
|
You have the
right not to be subject to a decision based solely on automated processing,
including profiling, which produces legal or similarly significant effect on
you.
|
|
Right to
complain to a supervisory authority
|
You have the
right to submit a complaint to our supervisory authority. For more info,
visit https://u.ae/en/about-the-uae/digital-uae/data/data-protection-laws
|
|
Right to
withdraw consent
|
When we
process your Personal Data based on your consent, you have the right to
withdraw your consent and inform us that you no longer wish us to collect,
store, or use your Personal Data, where there is no business or legal reason
for us to do so.
|
DET has procedures in place to ensure that it deals with
any requests it receives in an efficient manner. You can exercise any of the
above rights by contacting us at: privacy@dubaidet.ae.
We might need to ask you to provide some Personal Data in order to confirm your
identity and to properly identify you throughout our systems.
Cookie notice
In some cases, we may also collect your Personal Data
through the use of cookies. Where we use cookies, you can also control your
Personal Data stored by cookies and withdraw your consent to cookies by using
the browser-based cookie controls, the “Customise” button on the cookie banner,
or the Cookie Preference Centre available in the website footer.
For further information on the cookies we use, please
refer to the Cookie Notice in each website’s footer.
Contacting us
If you have any questions about this Privacy Notice or
our privacy practices, including any requests to exercise your privacy rights,
please contact us at privacy@dubaidet.ae.
If you have any general enquiries, complaints or
suggestions, please contact us at info@dubaidet.ae.
Compliance and cooperation with regulatory authorities
We regularly review our compliance with our Privacy
Notice. When we receive formal written complaints, we will contact the person
who made the complaint to follow up. We work with the regulatory authorities,
including local data protection authorities, to resolve any complaints
regarding the processing of Personal Data.
Changes to this Privacy Notice
We keep this Privacy Notice under regular review. In the
future, we may revise or amend this Privacy Notice at any time by amending this
page. You are also encouraged to review this Privacy Notice from time to time
for updates.
This Privacy Notice should be read together with the Terms of Use of each
website and any other documents referred to in it.
Last modified: 22 July 2026
Cookie Notice
DET and its affiliates are committed to providing excellent service to all their customers, including respecting their concerns about privacy.
Jump to section
· About DET and contact details
· About cookies
· Types of cookies
· Cookie settings
· Cookies we use
About Dubai College of Tourism (DCT) and contact details
Dubai College of Tourism ("DCT")
The Dubai Tour Guide Training Platform ("DTGTP") is delivered through websites and software ("Platforms") which are owned and/or operated by the Dubai College Tourism LLC ("DCT").
Dubai College of Tourism ("DCT") forms part of the Department of Economy and Tourism ("DET"). DET is an entity established pursuant to Law No. 20 of 2021 and has its principal address at P.O. Box 594, Dubai, United Arab Emirates. DET is the principal authority for the planning, supervision, development and marketing of tourism in Dubai and is responsible for the licensing and classification of tourism-related activities. DCT delivers education and training programmes that support the development of talent for Dubai's tourism and hospitality sectors.
DET, including DCT, is committed to providing excellent service to all users, including respecting their concerns about how cookies are used and being transparent about their use in accordance with applicable laws.
This Cookie Notice explains how cookies are used when you visit and interact with the DCT website https://www.tourguidetraining.ae. Please review the following information to understand the types of cookies we use and their purposes.
Throughout this Cookie Notice, references to "DET", "we", "our" or "us" refer to the Department of Economy and Tourism, including Dubai College of Tourism, unless stated otherwise.
Further Information
If you have any questions, comments, or concerns about this notice, please contact us at privacy@dubaidet.ae.
For further information relating to privacy and the processing of personal data, please refer to the Tourguide Training Privacy Notice and the documents referred to in it.
About cookies
Cookies are small text files that are placed upon your computer in order to help us to identify you. Some cookies known as ‘essential cookies’ are required to enable our website to operate, other cookies ‘optional cookies’ are those that we use to personalise your experience whilst on our website, e.g. to enable us to show you personalised advertisements.
Types of cookies
When you visit our website, we will use cookies in order to deliver the best experience for you. We do this in a way that complies with the legal obligations placed upon us, and in accordance with good industry practices. The information below provides an overview of each of the types of cookies used.
These are cookies that we need to utilise in order for our website to function, e.g. to display certain items on the website, or to ensure the security of the website. These cannot be disabled by us; however, you may be able to restrict or prohibit these using the settings in your browser. If restricted then you may experience issues loading or using our website.
- Performance and Functionality
These are cookies that we deploy in order optimise the user experience, for example to increase the level of functionality or to remember your preferences should you return at a later date. These cookies also enable you to utilise features such as creating an account and subscribing for updates.
- Analytics and Customisation
These are cookies that we use to monitor how users are using our website. They enable us to identify which areas or functions within the website that users spend most time and allow us to understand how users move around the website.
These cookies help us deliver content and advertisements that are most relevant to you based on how you interact with our website.
They may be set by DET or our trusted marketing partners, such as Google, to show you tailored ads on other websites and platforms and to measure the effectiveness of our campaigns.
If you accept advertising cookies, Google may collect information such as ad-click identifiers and browsing activity.
You can disable advertising cookies at any time through our Cookie Settings. If you click on the link Google Analytics opt-out browser add-on, you will find more information on how to stop Google Analytics from tracking your activity.
Cookie settings
You can manage your cookie preferences in the following ways:
1. Adjusting your browser settings;
2. By selecting the Customise option on the cookie banner;
3. Accessing the Cookie Preference Centre via the website footer.
Cookies we use
The table below outlines the cookies we use and their purposes.
Cookie Category | Cookie Classification Type | Cookie Name | Purpose | Duration |
Third Party | Essential | ADRUM_BT1 | Contains the business transaction numbers as well as timing and error info for the first five business transactions, such as ADRUM_BT1, ADRUM_BT2, etc. | Session |
Third Party | Essential | ADRUM_BTa | Contains the backend transaction ID as well as timing info and is used to correlates end-user experience with the health of the backend app. | Session |
Third Party | Essential | JSESSIONID | This cookie is to store a session identifier so that site can monitor session counts for an application. | Session |
Third Party | Essential | SameSite | provides the JavaScript Agent access to ADRUM_BT cookie to maintain Business Transaction correlation. Without SameSite cookies, the agent cannot parse Business Transaction data in the cookie sent from the application server. | Session |
Third Party | Essential | mDubai_PROD_SSL | This cookie stores a flag to enforce SSL usage in the Dubai production environment for secure client-server communications | Session |
Third Party | Essential | SameSite | provides the JavaScript Agent access to ADRUM_BT cookie to maintain Business Transaction correlation. Without SameSite cookies, the agent cannot parse Business Transaction data in the cookie sent from the application server. | Session |
Third Party | Essential | ADRUM_BT1 | Contains the business transaction numbers as well as timing and error info for the first five business transactions, such as ADRUM_BT1, ADRUM_BT2, etc. | Session |
Third Party | Essential | ADRUM_BTa | Contains the backend transaction ID as well as timing info and is used to correlates end-user experience with the health of the backend app. | Session |
Third Party | Essential | JSESSIONID | This cookie is to store a session identifier so that site can monitor session counts for an application. | Session |
Third Party | Essential | NSC_* | The cookie is used to ensure traffic and user data is routed to the correct locations where a site is hosted on multiple servers so that the end user has a consistent experience. | Session |
First Party | Essential | __privaci_cookie_consent_generated | SECURITI.ai cookies are required to support core functionality of the SECURITI.ai consent solution. The cookies help maintain and honor consent preferences submitted by the user. | 1 year |
First Party | Essential | __privaci_cookie_consent_uuid | SECURITI.ai cookies are required to support core functionality of the SECURITI.ai consent solution. The cookies help maintain and honor consent preferences submitted by the user. | 1 year |
First Party | Essential | __privaci_cookie_consents | SECURITI.ai cookies are required to support core functionality of the SECURITI.ai consent solution. The cookies help maintain and honor consent preferences submitted by the user. | 1 year |
First Party | Essential | __privaci_latest_published_version | SECURITI.ai cookies are required to support core functionality of the SECURITI.ai consent solution. The cookies help maintain and honor consent preferences submitted by the user. | 1 year |
First Party | Essential | MoodleSession | The session cookie is used to maintain a user's login while they navigate through series of pages on the site. | Session |
First Party | Performance & Functionality | loglevel | This cookie is used to collect data on user interaction with website's video-content. | Session |
Third Party | Unclassified | happiness_index | 0 | Session |
First Party | Unclassified | 1869497690/jsrev | 0 | Session |
First Party | Unclassified | 252995665/core_iconsystem/theme/edumy/core/iconmap-fontawesome | 0 | Session |
First Party | Unclassified | 252995665/core_str/cancel/core/en | 0 | Session |
First Party | Unclassified | 252995665/core_str/changesmadereallygoaway/moodle/en | 0 | Session |
First Party | Unclassified | 252995665/core_str/closebuttontitle/core/en | 0 | Session |
First Party | Unclassified | 252995665/core_str/loading/core/en | 0 | Session |
First Party | Unclassified | 252995665/core_str/savechanges/core/en | 0 | Session |
First Party | Unclassified | 252995665/core_str/showless/core_form/en | 0 | Session |
First Party | Unclassified | 252995665/core_str/showmore/core_form/en | 0 | Session |
First Party | Unclassified | 252995665/core_template/1778888261:edumy/core/loading | 0 | Session |
First Party | Unclassified | 252995665/core_template/1778888261:edumy/core/modal | 0 | Session |
First Party | Unclassified | 252995665/core_template/1778888261:edumy/core/modal_backdrop | 0 | Session |
First Party | Unclassified | 252995665/core_template/1778888261:edumy/core/pix_icon_fontawesome | 0 | Session |
First Party | Unclassified | 252995665/media_videojs/en | 0 | Session |
First Party | Unclassified | time_timeme | 0 | Session |
