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FAQ's

What does DTGP and DTGU stand for?

DTGP stands for Dubai Tour Guide Program which is a program designed for candidates interested to obtain a tour guide license (for new tour guides) DTGU stands for Dubai Tour Guide Update course which is a program designed for existing tour guides to renew their tour guide license.

In how many languages you provide the Dubai Tour Guide Program?

English and Mandarin

What is the duration of the course?

DTGP: The candidate will have 90 days to complete the course from the date having the documents verified. DTGU: The candidate will have 90 days to complete the course from the date having the documents verified, however the tour guide must ensure that he completes the update course successfully before his license expiry date to avoid fines. Note: Same goes for both Mandarin Courses

What are the timings of the course?

The program is accessible online at anytime and from anywhere, however the below assessments needs to be booked and conducted at specific time slots. Available slots can be viewed and booked from the system. Please take note that all timings on the system are in UAE time.

How much are the fees for obtaining a new tour guide license/renewing an existing tour guide license?

DTGP English = AED 7,520 (Paid in stages, Stage 1 = AED 750, Stage 2 = AED 1,520 and Stage 3 = AED 5,250) DTGP Mandarin = AED 10,040 (Paid in stages, Stage 1 = AED 375, Stage 2 = AED 2,645 and Stage 3 = AED 7,020) DTGU English = AED 1,020 (full payment required upon registration) DTGU Mandarin = AED 3,020 (full payment required upon registration) Note: DTGP and DTGU courses are offered for free for UAE nationals

Can I pay my course fees in installments?

Dubai Tour Guide Program payment is already divided in stages as below. DTGP English = AED 7,520 (Paid in stages, Stage 1 = AED 750, Stage 2 = AED 1,520 and Stage 3 = AED 5,250) DTGP Mandarin = AED 10,040 (Paid in stages, Stage 1 = AED 375, Stage 2 = AED 2,645 and Stage 3 = AED 7,020) Dubai tour guide update course payment needs to be paid in one installment before starting the course. DTGU English = AED 1,020 (full payment required upon registration) DTGU Mandarin = AED 3,020 (full payment required upon registration) Note: DTGP and DTGU courses are offered for free for UAE nationals

What are the methods accepted for payment?

Online payment is only accepted, we do not accept cash or cheques.

Can I claim for course fee refund or transfer?

Course fee payment is nontransferable nor refundable.

How many main assessments are there in the course?

DTGP (English and Mandarin) 1. Dubai way assessment 2. Knowledge assessment 3. Interview 4. Skills Assessment 5. Practical assessment DTGU (English and Mandarin) 1. Dubai way assessment 2. Knowledge assessment 3. Skills Assessment

How many attempts are allowed for the assessments and what are the assessments retake fees?

Dubai Way final assessment: 4 free attempts are allowed, if the candidate did not achieve the passing grade (80%) then retake fees of AED 375 needs to be paid for additional attempts Knowledge Assessment: 1 free retake is given to the student, if the candidate did not achieve the passing grade (75%) then retake fees of AED 220 needs to be paid for an additional attempt Interview (for DTGP only): Candidate needs to pay AED 220 to retake the interview in case if they didn’t pass it successfully. Written Assessment (in Stage 3): 3 free attempts are allowed, if the candidate did not achieve the passing grade (85%) then retake fees of AED 220 needs to be paid for additional attempts Practical Assessment (for DTGP only): Candidate needs to pay AED 220 to retake the practical assessment in case if they didn’t pass it successfully. Note: retake fees applies also for UAE nationals

What if I have an emergency case and could not finish the course within 90 days?

You have 90 days from the date that your documents are verified to complete the course, the course can be completed in 2-3 weeks if the candidate dedicated his/her time for the course.

Can I guide in Dubai if I have a tourist guide license from another Emirate?

You need to have a Dubai Tour Guide License to perform tour guiding in Dubai.

Can I access the website from my mobile phone?

Yes but we would advise you to use a laptop to use for the whole course.

Can I complete the course from overseas?

Yes, you can complete the course from anywhere as long as you have stable internet connection and keep in mind that all times shown on our system are UAE timings

What program do you use for the online assessments?

Microsoft teams is used for conducting all assessments, candidates must use a laptop with camera and microphone to conduct the assessments (mobile phones and tablets will not work).

What are the main criteria to apply for Dubai Tour Guide Program (DTGP)?

1. Must be eighteen (18) years old and above 2. A minimum of High school level or equivalent 3. A valid Emirates ID and residence visa in UAE is mandatory at the time of application 4. Should have a good conduct and not convicted of any felony or misdemeanor that effects honor, integrity and public morals. 5. Expected to maintain an acceptable professional occupation 6. Must have an acceptable knowledge of First Aid 7. Must have an acceptable knowledge of the English language (for candidates applying for English course)

What are the required documents to apply for the Dubai Tour Guide Program (DTGP)?

Course Description

1. Copy of Emirates ID (the ID must be valid)

2. Passport size copy with white background

3. First Aid certificate

4. Police Clearance from Dubai police (not older than 3 months)

5. Academic certificate of high school 12th grade or higher (International certificates and certificates from all private schools/colleges must be attested even if they are located in the UAE)

6. No Objection Certificate letter from sponsor (sample provided in the website).

7. English language certificate from any approved language center in the UAE, Min requirements:

Berlitz Level

TOEFL

IELTS

TOEIC

CEF

Upper Intermediate

CBT 140 -153

PBT 460 – 477

IBT 48 +

4.5

575+

525+

B 1.1

How many days do I have to complete my registration to the course and upload all documents?

There are no specific days, the faster you finish the earlier you can attend the course.

What are the steps to apply for Dubai Tour guide program (DTGP)?

1. Visit www.tourguidetraining.ae 2. Create new account 3. Upload the required documents and wait for documents to be verified 4. Make the payment for Stage 1 5. Complete Stage 1: “Dubai Way and Inclusive services” for English course and “Dubai Way” for Mandarin course. 6. Make the Payment for Stage 2 7. Complete Stage 2: “Knowledge assessment and interview” 8. Make the Payment for Stage 3 9. Complete stage 3: “Skills Development and assessment” 10. Book Appointment for Practical Assessment

What if I created a new user account and haven’t received any confirmation for login?

This is an auto generated confirmation through the system after completing all fields and entering a correct email address as a new user. You should receive the confirmation via your email and then login with your username and password to complete course registrations and requirements. If you do not receive the confirmation message, please check your Spam/Junk Mail folder just in case the confirmation email got delivered there instead of your inbox.

Do I need to translate my documents?

All foreign language documents must be translated to either Arabic or English. You can attest the certificate by taking it to the embassy of your home country for authentication and then take the documents to the UAE Ministry of Foreign Affairs to verify that the embassy attestation is authentic.

Should I attest my education certificate issued by UAE educational institutes to apply for DTGP?

Yes, if the certificate is issued from a private university in the UAE No, if the certificate is issued from a federal university in the UAE (HCT, Zayed and UAE university)

How can I apply for the Police Clearance form from the Dubai Police?

1. Dubai Police Website- Internet https://www.dubaipolice.gov.ae 2. Dubai Police Mobile App

How I can obtain a first aid certificate?

From any health and safety approved training center in UAE.

Who should issue the NOC letter?

The candidate sponsor must issue the NOC letter for the candidate, the letter must clearly mention: We have no objection for “Candidate Name” to attend the Tour Guide training course and obtain Dubai tour guide license in order to work as a tour guide.

How I can obtain an English language certificate (for DTGP)?

From any certified and approved training center in UAE, the candidate must have the below min score in his certificate

Level

TOEFL

IELTS

TOEIC

CEF

Upper Intermediate

CBT 140 -153

PBT 460 – 477

IBT 48 +

4.5

575+

525+

B 1.1

What are the steps to apply for Dubai Tour guide Update course (DTGU)?

1. Visit www.tourguidetraining.ae 2. Create new account 3. Upload the required documents and wait for your documents to be verified 4. Make the payment for license renewal 5. Complete Stage 1: “Dubai Way and Inclusive services” for English course and “Dubai Way” for Mandarin course 6. Complete Stage 2: “Knowledge assessment” 7. Complete stage 3: “Skills Development and assessment” Note: The candidate needs to complete the stages in order, the system will not allow the candidate to move to the next stage if the previous stage was not completed successfully, all stages and assessments can be completed online without the need of visiting our premises.

What are the required documents to apply for the Dubai Tour Guide Update course (DTGU)?

1. A copy of the Emirates ID 2. Personal passport photograph (with white background) 3. Police clearance certificate from the Dubai Police (not older then 3 months) 4. A copy of the current tour guide license

How soon can I start with my renewal course?

Tour guides can register for the rental course 3 months before license expiry date to start with the renewal course.

After renewing my license, which date will be added as an issue date on my license?

The new license issue date will depend on the date the candidate completed the course, the new date will not be linked to the expiry date of the old license.

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After I successfully attend all trainings and pass all assessments, when I will receive my license and how?

Once you complete all the course requirements and complete the course feedback your e-tour guide license can be downloaded from the system, you need to print the license and wear it in a badge to make it visible for people when guiding or being on duty, tour guides who so not have their license visible when they are on duty will be fined by inspectors.

What is the validity period for the new or the renewed tour guide license?

Valid for 2 years

When can I start offering my guiding services after obtaining Dubai Tour Guide License?

After obtaining the tour guide license you have the option to guide for a tour company or start your own tour company by applying for a business license. Tour Guides can not deal with tourists or customers directly by only having a tour guide license.

Can I guide with my expired tour guide license?

Tour guides can not guide with their expired tour guide license event if they are in the process of renewing their tour guide license, tour guide conducting tours with expired tour guide license will be fined by the inspectors.

What are the inquiry contact details?

For tour guide inquiries you can contact us on dubaitourguide@dct.ac.ae, or call us directly on 04-4032828

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